The International Bridge, Tunnel and Turnpike Association (IBTTA) is the worldwide alliance of toll operators and associated industries that provides a forum for sharing knowledge and ideas to promote and enhance toll-financed transportation services.
Congratulations to the 2006 Toll Excellence Award Winners
WINNER OF THE 2006 IBTTA PRESIDENT'S AWARD
Category: Customer Service
Winner: E-470 Public Highway Authority
New Rules for the Road: Improving Performance with Statistical Controls
With a goal of increasing productivity and improving customer services through employee involvement, the E-470’s mission was to evoke a culture change that would enhance toll operations by utilizing business analytics and employee commitment. Applying process analysis and quality measurements such as Six Sigma and Lean Speed to isolate operational inefficiencies, the objective was to focus on these identified areas and maximize productivity by employing creative measurement techniques in a dynamic, competitive team environment that rewards for success.
Category: Administration
Winner: North Texas Tollway Authority
TollTag Interoperability with the Dallas/Fort Worth International and Dallas Love Field Airport
The Dallas/Fort Worth International (DFW) Airport, TransCore and the NTTA partnered to migrate the airport from their existing PassKey® system to the NTTA’s RITE System. DFW Airport extended the ILA with the NTTA in 2005 to install AVI technology at an additional 99 lanes, ground transportation and the new international terminal. Similarly, in March 2005, Love Field contracted with the NTTA through an ILA to provide the NTTA’s AVI System and clearinghouse services for 28 lanes of parking and ground transportation. The nature of the agreements between the NTTA and DFW, and the NTTA and Love Field, is an exemplary model of successful governmental relations and a text-book case study in the ability of focused, determined public organizations working together for the benefit of their mutual constituents/customers.
Category: Operations
Winner: Minnesota Department of Transportation
I-394 MnPASS Express Lanes
The Minnesota Department of Transportation (Mn/DOT) implemented the state’s first optional toll lane project called the I-394 MnPASS in the Minneapolis-St. Paul metropolitan area. This project, which opened in May 2005, converts the high occupancy vehicle (HOV) lanes on I-394 into high occupancy toll (HOT) lanes, allowing solo drivers the opportunity to pay an electronic fee to bypass congestion. This very unique design necessitated an innovative approach to traffic management and open road tolling. As a HOT facility, the lanes remain open to HOV use at no charge for transit riders, car pools and motorcyclists.
Category: Social Responsibility
Winner: Transportation Corridor Agencies (TCA)
Foothill-South Community & Environmental Outreach
Over the last few years, TCA has broadened its comprehensive community outreach program to educate Orange County residents on the benefits of The Toll Roads as well as the largely unknown accomplishments of TCA. The new efforts emphasized community outreach on the plans to build the last 16 miles of Orange County’s toll road system known as Foothill-South, and include community outreach programs, school and educational programs, and holiday toy and food drives.
Category: Technology
Winner: BRISA/VIA VERDE PORTUGAL (member of APCAP- Portuguese Association of Toll Motorway Operators)
Via Verde (The Portuguese ETC System) - Development of Complementary EFC services to increase the worlds highest ETC penetration rate in a non-mandatory environment
Under the framework of services related to the vehicle and driver, the goal was to conceive and develop new Electronic Identification and Payment Services, based on the existing OBU and same Via Verde Central System. The following services were identified: (1) Parking Lots (2) Gas Station (3) Access Control to Historical Areas (4) Loading/Unloading in Special dedicated areas (5) Street Parking. Besides increasing the customer base, the goal of Via Verde Portugal was to broaden the range of services supported on the same platform, thus strengthening its business model and technology option.
