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Communication and Change Management Summit

June 23-25, 2019 | Norfolk, VA

Final Program and Agenda

Please note that this agenda was printed prior to the conference and therefore some speakers/moderators reflected below may have been a change on-site.

  • Questions relating to presentations can be directed to Cheryle Arnold.
  • To receive a form for professional development hours, please email Harry Smith.
  • Presentations on this page will be accessible until close of business Friday August 30, after which time will be available to IBTTA Members Only.

Monday, July 29, 2019

Lean Six Sigma White Belt Course

Opening Remarks

No formal presentations. 

  • Patrick Jones, International Bridge, Tunnel and Turnpike Association
  • Christopher Tomlinson, State Road & Tollway Authority
  • Patty Rubstello, Washington State Department of Transportation
  • Kimberly Jackson, Jacobs Engineering Group

Communicators in Chief Tell All (or Mostly All)

This session was moderated discussion only. No formal presentations.

Moderator: Patrick Jones, International Bridge, Tunnel and Turnpike Association

  • Mike Heiligenstein, Central Texas Regional Mobility Authority
  • Anne Mayer, Riverside County Transportation Commission (Remarks and Video)
  • Diane Gutierrez-Scaccetti, State of New Jersey Department of Transportation (Remarks Only)
  • Christopher Tomlinson, State Road & Tollway Authority

Connecting with Elected Officials

Moderator: Lisa Thompson, HNTB Corporation

Understanding the People Side of Organizational Change

Moderator: Lauren Hakos, Ohio Turnpike and Infrastructure Commission

Lunch with Exhibitors & Featured Speaker

  • Roger Millar, Washington State Department of Transportation (Remarks Only)

Standby, 3-2-1, Roll Video

Moderator: Paolo Cosulich-Schwartz, Golden Gate Bridge, Highway & Transportation District

Technology in Transition

This session was moderated discussion only. No formal presentations.

Moderator: James Hofmann, North Texas Tollway Authority

  • Tawnya Clark, Cofiroute USA, LLC
  • Kelli Roberts, Pennsylvania Turnpike Commission
  • Rafael Hernandez, Tampa-Hillsborough Expressway Authority

Communication Therapy

Facilitator: Mindy Peterson, C2 Strategic Communications LLC

Contracting for Success

This session was moderated discussion only. No formal presentations.

Moderator: Samuel Johnson, Transportation Corridor Agencies

  • Marcelle Jones, Stantec Consulting Services Inc.
  • Mario Toscano, Drive Engineering Corp.
  • Jim Wilson, TransCore, LP
  • Andrew Fremier, Bay Area Toll Authority, Metropolitan Transportation Commission

Tuesday, July 30, 2019

SR-99 Alaskan Way Viaduct Replacement Program

This session was moderated discussion only. No formal presentations.

Moderator: Charla Skaggs, Maul Foster & Alongi, Inc.

  • Amy Turner, EnviroIssues
  • Heather Marx, Seattle Department of Transportation
  • Paula Hammond, WSP USA
  • Clare Gallagher, Port of Seattle

Lunch with Exhibitors & Featured Speaker

Roundtable Handouts