You are here

Managing Up, Down and Across Organizations


This Zoom Meetup addressed the sudden shift into remote working conditions that has caused millions of people to rethink not only how to manage their work, but also how to manage their workplace relationships. The truth is that in the virtual workplace—like the physical workplace—relationships matter. Our bosses, colleagues, and team members have enormous influence over our ability to succeed, thrive, and advance in our organizations, in our careers, and in our own leadership journey. This lively, interactive webinar provided proven strategies and techniques to enhance collaboration between those who have different power levels, perspectives, needs, wants, and personalities. Learning to effectively manage your relationships up, down, and across–is good for you, good for your boss, good for your peers, and good for your organization.  Today’s meeting is presented by the IBTTA Mentorship Committee (a sub-committee of the
IBTTA Membership Committee) and supported by three IBTTA groups, Women in Tolling Council, Young Professionals Council and the Leadership Academy Alumni Association.

About our Presenter/Facilitator: Mary Abbajay

Mary Abbajay, author of the award-winning, best-selling Managing Up: How to Move Up, Win at Work, and Succeed with Any Type of Boss is the president of Careerstone Group, LLC, a full service organizational and leadership development consultancy that delivers leading-edge talent and organizational development solutions to business and government. As a sought-after author, speaker, consultant, and trainer, Mary helps clients develop the strategies, skills and sensibilities needed for success in the 21st century. Her expertise lies in helping clients create dynamic and productive workplaces that foster professional and personal excellence and growth. Mary is a frequent expert contributor for television, radio and print publications where she provides practical leadership and career advice. In addition to her role as a contributor, her work and advice have appeared in the New York Times, Harvard Business Review, Fast Company, Forbes, The Financial Times, Money Magazine, Southwest Airlines Magazine, Monster, and the BBC.

In 2010, Mary was named as one of Washington Business Journal’s Women Who Mean Business and was a Smart CEO Brava Award recipient in 2017.


On-Demand Video & Presentation 



Book & Resources

Careerstone Group's new book, Managing Up, teaches you how to move up, win at work, and succeed with any type of boss. Managing Up is your guide to your most valuable 'soft skill': figuring out who your boss is and connecting where you meet. This book gives you strategies for developing these all-important connections and building more rapport. You'll become able to quickly assess situations and determine which actions will move you forward in your career. Imagine becoming your own talent manager and your boss's top choice for that new opportunity. Managing Up can do more for your career than simply 'networking' ever could—and this book shows you how.

Managing Up Conversation Template

This event was sponsored by: