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Customer Service & Marketing Outreach

2019

2019

Tampa Hillsborough Expressway Authority (THEA)

Communication Planning, Outreach and Execution for the Selmon West Extension Project

2018

2018

Halifax Harbour Bridges

Big Lift Communications and Engagement Plan

2017

2017

State Road and Tollway Authority

Commuter Credits

2016

2016

North Carolina Turnpike Authority

Multi-Agency Interoperability Program

2015

2015

Taiwan Area National Freeway Bureau

Program for Transition from Manual Flat-rate Pay-Per-Use Toll Collection to Electronic Distance-based Toll Collection on Taiwan’s Freeways

2014

2014

North Texas Tollway Authority

Toll Enforcement Remedies: Equity of Toll Payment

2013

2013

State Road and Tollway Authority

I-85 Express Lanes

2012

2012

Toll Operation Division of TxDOT

TxTag Fleet Program

2011

2011

Pennsylvania Turnpike Commission

PTC Communications Management Suite *

2010

2010

North Texas Tollway Authority (NTTA)

Customer Driven Management

2009

2009

Roads and Transport Authority, Dubai, United Arab Emirates

Salik Toll System - A Model of Toll Excellence

2008

2008

Washington State Department of Transportation – Toll Operations

Good to Go! Marketing Program and Customer Service Center Opening

2007

2007

Texas Department of Transportation

TxTag: A New Model for Introducing Electronic Tolling

2006

2006

E-470 Public Highway Authority

New Rules for the Road: Improving Performance with Statistical Controls *

2005

2005

Delaware Department of Transportation

EZ Pass Delaware

2004

2004

Florida's Turnpike Enterprise

SunPass Transponder Retail Distribution Program

2003

2003

Sanoe na Area

Triangulo do Sol Auto-Estradas S/A

2002

2002

Maine Turnpike Authority

Thinking Ahead Communications Project