1:30pm – 3:00pm
Modernizing the Customer Service Experience: Innovating the Back Office
Moderator: Shannon Swank, Co-Founder & Chief Marketing Officer, PlusPass, Austin, TX
How Back Office Plays a Crucial Role in the Customer Experience
Henrique Cordeiro, Vice President of Sales, A-to-Be, Lisbon, Portugal
New Age of Digital Tolling and Beyond
Paul Godwin, Client Relationship Manager - Tolling
, Cognizant Technology Solutions, Teaneck, NJ
Traveler Centric Back Office Operations
Marc Deflin, Vice President – Road User Charging, Cubic Transportation Systems, Pittsburgh, PA
From Personalization to Customer Journey Orchestration: Using Conversational A.I. and Journey Orchestration to Drive Your Customer Experiences
Reid Kuhn, Sales Director, CSG, Houston, TX
New Toll Payment Models at the Illinois Tollway
Gary Markle, Director, Accenture, Chicago, IL
Nick Roethel, Section Director, Technology Services (CIO), Metropolitan Transportation Commission, Bay Area Transportation Authority, San Francisco, CA
Sponsored by
