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Tolling Industry Response to Coronavirus or COVID-19

The Centers for Disease Control and Prevention (CDC) is responding to an outbreak of respiratory disease caused by a novel (new) coronavirus. 

IBTTA continues to monitor the impact of the COVID-19 coronavirus and provides these information resources for members and others involved in the tolling industry.

TollMiner Data -- COVID-19 Toll Operator Links

To better serve the broader community, IBTTA has exported this information from TollMiner™, and is providing the COVID-19 links below to the general public.

Most relevant and up-to-date information regarding COVID-19 for Toll Operators.

Information Sent to IBTTA by its Members and other sources. 

If you have important announcements that you would like to share here, please email them to Cheryle Arnold.

Tolling Industry News & Information (May 2020 forward)

Tolling Industry News & Information (March & April)



Postponement of the 13th ASECAP Road Safety Conference

San Francisco Bay Area 511 Transportation Impacts (Status on Transit, Express Lanes and Bridges)

Central Florida Expressway Authority

Resources Page

Letter to E-Pass Customers, from Executive Director, Laura Kelley

Central Texas Regional Mobility Authority

A public message from Executive Director, Mike Heiligenstein

Message to CTRMA Employees from Executive Director, Mike Heiligenstein(March 15, 2020)

Delaware River and Bay Authority

River and Bay Authority donates masks, gloves to hospitals, first responders (March 30, 2020)

Detroit-Windsor Tunnel

Detroit-Windsor Tunnel scheduled to close for nonessential travel to help slow spread of coronavirus (March 18, 2020)

Dulles Toll Road

Dulles Toll Road Announces Changes to Toll Collection in Response to COVID-19 (April 3, 2020)

E-ZPass VA

Temporary Location Closures - All E-ZPass Virginia walk-in customer service centers through April 1

Florida's Turnpike Enterprise

Temporary Cash Toll Suspension (March 19, 2020)

FDOT's Turnpike Enterprise Discontinues Food Services at Plazas (March 21, 2020)

Florida's Turnpike Temporarily Closing SunPass Customer Service Center Walk-In Services (March 21, 2020)

Golden Gate Bridge Highway and Transportation District

Golden Gate Bridge officials seek emergency funding after traffic plummets 70 percent

Greater New Orleans Expressway Commission

Letter to Employees(March 13, 2020)

Harris County Toll Road Authority

HCTRA is Going Hands-Free for Toll Payments


Measures implemented by HELLASTRON members

Illinois Tollway

Illinois Tollway to Implement All-Electronic Tolling as Precaution Against Spread of Coronavirus

Mackinac Bridge Authority

Mackinac Bridge Authority will not accept cash transactions starting Saturday (March 18, 2020)

Maine Turnpike Authority

Cash Handling at the Maine Turnpike Authority

Coronavirus/COVID-19 Guidance

Hand Washing Table Tents

Handwashing Decal

COVID-19 Poster

Maryland Transportation Authority

Ongoing COVID-19 Response

MDTA Implements All-Electronic Tolling Statewide in Response To COVID-19(March 17, 2020)

North Carolina Turnpike Authority

NC Quick Pass Messaging (March 20, 2020)

Pandemic Plan for NCTA(March 2020)

North Texas Tollway Authority

NTTA to Close All Customer Service Locations to the Public (March 19, 2020)

Ohio Turnpike and Infrastructure Commission

Message to employees from Executive Director, Ferzan Ahmed, P.E.(March 12, 2020)

Coronavirus Disease Household Checklist

Pandemic Schedule of Services 2020

Handwashing (Ohio Department of Health (image)

Travel Clampdown Graphic (image)

Pennsylvania Turnpike Commission

COVID-19 Information Page

Limited Access to PA Turnpike Office Buildings Effective Monday (March 16, 2020)

Press Release: PA Turnpike Temporarily Will Not Accept Cash To Safeguard Employee and Traveler Health(March 16, 2020)

Richmond Metropolitan Transportation Authority

Letter to Authority Board of Directors(March 13, 2020)


Walk-Up Centers Temporarily Close (March 17, 2020)

State Road & Tollway Authority (Georgia)

SRTA/ATL Preparation for Coronavirus Disease(March 17, 2020)

The State Road and Tollway Authority Prepares Xpress Services for Coronavirus(March 11, 2020)

Tampa Hillsborough Expressway Authority

Message from CEO, Joe Waggoner to the Tampa Bay Community

The Transportation Corridor Agencies

The Toll Roads’ Customer Service Walk-In Center Closed as Social Distancing Measure Amid COVID-19 Concerns

Email to TCA Account holders(March 13, 2020)

Transport Infrastructure Ireland

What we are doing