In 2003, Delaware Department of Transportation took over the management of Delaware’s E-ZPass program.  Delaware’s decision to take on the administration of its own E-ZPass program and to build an in-state Customer Service Center that would provide its customers real people to talk to, 24 hours a day, seven days a week, sets a new benchmark in customer service. In addition to providing the live 24/7 services, the Department also developed a highly functional Internet site where most customer service functions can be accomplished, as well as four walk-in centers and a mobile service center vehicle to ensure maximum accessibility. DelDOT has seen an amazing 55% increase in the E-ZPass customer base and better than 60% ETC penetration during rush hour!