Emerging Technologies Committee

This track focuses on deploying advanced digital technologies to modernize customer operations and back‑office environments while ensuring transparency, accuracy, and accountability. Key areas include AI-enabled customer service (chatbots, agent assist, speech analytics), intelligent case management, cloud-based account and billing platforms, and real-time financial tracking and reconciliation tools. The team emphasizes auditability, data integrity, and end‑to‑end visibility across transactions, adjustments, disputes, and payments to support regulatory compliance and financial stewardship. Solutions highlighted aim to overcome legacy system constraints, reduce cost‑to‑serve, and deliver seamless customer experiences with strong operational and financial controls.

This track is focused on advanced technology solutions that strengthen revenue protection, transaction accuracy, and enforcement effectiveness in an all‑electronic tolling environment. Areas of emphasis include advanced analytics, machine learning for anomaly and leakage detection, AI‑driven enforcement prioritization, enhanced computer vision, and automated auditing and reconciliation capabilities. The team explores how modern platforms can improve compliance outcomes while maintaining fairness, transparency, and public trust. Attention is also given to integrating enforcement technology with financial, legal, and policy frameworks to support evolving regulatory requirements.

This track examines emerging technologies that improve roadside system reliability, maintenance efficiency, and roadway safety. Focus areas include IoT sensors, computer vision, digital twins, AI‑based asset monitoring, and predictive and condition‑based maintenance platforms. The team addresses challenges related to aging infrastructure, manual inspections, worker safety, and unplanned outages by highlighting data‑driven and automated approaches. Emphasis is placed on reducing downtime, extending asset life, and enhancing safety for both motorists and roadside personnel.

This track explores advanced technology frameworks supporting Road Usage Charging (RUC), dynamic tolling, congestion pricing, and managed lanes operations. Key topics include real-time data platforms, AI-driven pricing algorithms, GPS-enabled mileage reporting, connected vehicle data, privacy-preserving system architectures, and interoperability standards. The team focuses on scalable, cloud‑native solutions that support pilots and production deployments while addressing equity, customer trust, and transparency. Lessons learned from active pilots and global implementations help inform future‑ready operational and policy models.

This track centers on the foundational technology and governance capabilities required to support secure, resilient, and future‑state tolling systems. Focus areas include cloud transformation, zero‑trust cybersecurity architectures, data governance, API‑driven integration, and modern DevSecOps practices. The team also examines innovative procurement and vendor management strategies that enable agility and rapid technology adoption while meeting public‑sector oversight and compliance requirements. Emphasis is placed on aligning technology, security, and governance to enable innovation at scale without increasing operational or cyber risk.