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Wed, 07/16/2025 - 11:00 - Wed, 07/16/2025 - 12:00

Past Event

Enhancing Customer Experience (CX) through Artificial Intelligence (AI)

Zoom
This event has already taken place
About the Webinar

This webinar was hosted by the AI Strike Team, a subcommittee of the IBTTA Emerging Techologies Committee. View this committee's other resources.

Thank you for joining us for an insightful discussion on how AI is revolutionizing the tolling industry by enhancing Customer Experience. Our experts shared their insights and perspectives on leveraging AI to create a more effective and responsive unified back-office system.

View Recording


  Panel

Moderators

  • Usha Madhogarhia, Sr. Technology & Innovation Specialist, Pennsylvania Turnpike Commission
  • Lori Karalius, Director, Business Development, CAI

Presenters

  • Bob Taylor, Chief Technology and Growth Officer, Pennsylvania Turnpike Commission
  • Bhaskar Suryakumar, Sr Mgr of Customer & Business Solutions, Pennsylvania Turnpike Commission
  • Ken Dodson, Director of Tolling Technology, CAI