Toll Revenue Assurance Committee (TRAC)
Co-Chairs
Jessica Carson
E-470 Public Highway Authority
Co-Chair
Jessica Carson began her career with E-470 in 2007 as the Operations Coordinator, and is now the Director of Operations. Carson leads the E-470 Operations team, which is responsible for tolling services, customer service, roadside assistance, image processing, incident management, email marketing efforts, media buys, traditional and digital advertising content, the social media presence, public relations, community relations, customer correspondence, and much more.
Carson has a double major from the University of Iowa in Journalism/Mass Communication and Psychology, and a minor in English. In addition, she obtained her MBA from the University of Colorado's Leeds School of Business in 2017. She utilizes this eclectic background to lead her team to obtain its strategic objectives. Carson says her career goal is to be considered an innovative leader within the business community. Carson has encountered many exceptional leaders throughout her career and hopes to become an individual that inspires others to be great. Leadership is a skill that takes time and discipline to acquire and she feels her work at E-470 and involvement within the transportation industry will help her reach that goal.
Mark Muriello
IBTTA
Co-Chair
Mark Muriello is the Director of Policy & Government Affairs for IBTTA. Mark has thirty-eight years of experience in transportation and public finance, covering bus, rail, marine terminal, bridge, tunnel, and toll operations, as well as in the electric utility industry. As the former Deputy Director of Tunnels, Bridges and Terminals for The Port Authority of New York and New Jersey, Mark oversaw the operations, maintenance and planning for the agency’s six tunnels and bridges and two interstate bus terminals that connect the New Jersey and New York City. These facilities have a ten-year capital investment plan of $4 billion, and collectively serve more than one million customers each weekday and produce $1.8 billion in revenue annually. Mark has a distinguished record of accomplishment in highway operations, tolling, finance, transportation planning and policy. Mr. Muriello served on the International Bridge, Tunnel and Turnpike Association’s Board of Directors while at the Port Authority and in a leadership capacity in a number of industry and national transportation organizations, including the E-ZPass Group, the Transportation Research Board, the OmniAir Consortium, and the Eastern Transportation Coalition.
Members of the Committee
To view a complete member listing of this Task Force, please visit the Committees, Task Force and Working Groups page.