Global Tolling Summit

Visit the world’s first all-electronic toll road in Toronto, Ontario and get an inside look at the operations behind 407 ETR. This technical tour will explore how the highway keeps drivers moving smoothly on and off the road, while showcasing the innovative tools and strategies used to enhance the customer experience.

Attendees will also learn how 407 ETR manages winter operations, and see the wide-wing snow plows that gained attention during one of Toronto’s snowiest seasons on record. Tour highlights include an overview of dynamic driving offers designed to encourage more trips through promotions and discounts, and how 407 ETR is expanding its community investments and strengthening its social license to operate.

Tour participants will leave the hotel at 8:00am and return at approximately 1:00pm.

Hop aboard the IBTTA Express to Montreal following the Pre-Summit Technical Tour and enjoy a train trip to remember alongside industry friends and colleagues. Attendees will travel in an IBTTA-reserved Business Class train car with complimentary food and beverage service included, excluding alcohol. Transportation to and from the train stations will also be provided. Infants and children under 2 years old may ride free of charge.

- Space is limited and available on a first come, first served basis.
- Train ticket cost: $200 and can be purchased during conference registration.
- Train departs Toronto at 3:23pm; arrives Montreal at 8:25pm

This moderated discussion will provide a Canadian perspective on how governance structures shape the planning, funding, and operation of road infrastructure across federal, provincial, and municipal levels. Featuring senior public-sector leaders, the session will explore user-based financing and evolving funding models, as well as the challenges of delivering resilient networks across vast and diverse geographies. Topics include remote projects, extreme weather impacts, and engagement with Indigenous communities, offering practical insights for managing complex, decentralized transportation systems

As tolling systems grow more complex, agencies are moving beyond fragmented, single-purpose technologies toward integrated, system-wide solutions. This session explores how advances in data, connectivity, and AI are enabling more unified and efficient operations. Speakers will share real-world examples of integration across organizational, technical, and contractual dimensions, highlighting outcomes such as improved performance, reduced costs, and new operational capabilities. The discussion will also address challenges and lessons learned, offering insights into how agencies can transition from siloed systems to cohesive, future-ready operating environments.

Tolling and mobility systems are evolving rapidly across the globe, driven by growing demand, shifting policy priorities, and advances in technology. This session highlights major projects, market developments, and strategic shifts shaping the industry in both mature and emerging regions. Speakers will share insights into how agencies and private partners are responding to change, including the adoption of new technologies and delivery models. With a focus on innovation, resilience, and practical experience, the session will provide valuable lessons for navigating a dynamic and increasingly interconnected global landscape.

As fuel tax revenues decline and infrastructure costs rise, tolling and road pricing are playing an increasingly important role in transportation finance worldwide. This session brings together global perspectives on user-based funding models, regional approaches, and emerging pricing strategies. Speakers will explore how agencies are adapting to changing policy environments and public expectations while maintaining financial sustainability. Through real-world examples and case studies, the session will highlight practical strategies, lessons learned, and innovative approaches that support long-term investment in transportation systems.

Global events and geopolitical uncertainty continue to reshape the risk landscape for transportation systems. This session examines how factors such as fuel price volatility, shifting travel demand, supply chain disruptions, and inflation impact tolling operations, financing, and long-term planning. Speakers will reflect on lessons learned from recent disruptions, including the pandemic, and discuss strategies for improving resilience and adaptability. The session will provide practical insights into risk management, forecasting, and capital planning in an increasingly uncertain environment.

Rapid advances in technology are transforming how tolling agencies operate and redefining workforce needs. This session explores the impact of AI, automation, and cloud-based systems on customer service, operations, and organizational structures. Speakers will share how agencies are adapting through new workforce strategies, training approaches, and evolving roles to keep pace with change. The discussion will also examine how to balance efficiency and innovation with the continued importance of human expertise, offering insights into building a workforce that is prepared for the future of tolling.

As global mobility increases, cross-border cooperation is essential to ensuring efficient, safe, and seamless movement of people and goods. This session explores how countries are working together to develop integrated transport systems, including cross-border infrastructure projects and collaborative initiatives supported by international partnerships. Speakers will address key challenges such as regulatory alignment, customs processes, congestion management, and data sharing. Through real-world examples, the session will highlight practical strategies and lessons learned for improving connectivity and strengthening cross-border transportation networks.