About
IBTTA’s Toll Excellence Awards recognize the very best projects and programs the international tolling industry has to offer. Each year, we celebrate IBTTA toll agency/operator and private sector members whose creative, innovative and positive programs set a new standard of excellence. By providing wide recognition for a job well done, the Toll Excellence Awards speed up the transmission of new ideas and emerging practices throughout the industry and to the driving public.
The Toll Excellence Award Call for Submissions is posted in the spring of each year. Winners are announced in the summer and awards are presented at the Annual Meeting & Exhibition in the fall of the same year. The winner of the President's Award is kept under wraps until the Annual Meeting. You must be an IBTTA member in good standing to be eligible for consideration.
The 2021 Toll Excellence Awards: Projects Revealed session will be held during the 89th Annual Meeting & Exhibition in Anaheim, CA on the afternoon of October 11, 2021. This session will be live-streamed for Virtual Meeting registrants. The President's Award winner will be announced during the Annual Meeting.
Congratulations to our 2021 Winners!
Choose a year to view the winners
Administration & Finance
2021
Ohio Turnpike & Infrastructure Commission
Bridging the Gap between Strategy and Execution during the Pandemic and Beyond
Customer Service & Marketing Outreach
2021
Triborough Bridge and Tunnel Authority (MTA Bridges & Tunnels)
Tolls NY Smartphone Application
Social Responsibility
2021
Elizabeth River Crossings OpCo, LLC (ERC)
Connecting Communities
Toll Operations, Maintenance & Engineering
2021
Tampa Hillsborough Expressway Authority (THEA)
Selmon West Extension Design & Construction
Private Sector Innovation
2021
Carma Technology Corporation
DFW TEXpress Automatic Occupancy Verification
2021
WINNER
CATEGORY:
Administration & FinanceOhio Turnpike & Infrastructure Commission
Bridging the Gap between Strategy and Execution during the Pandemic and Beyond
In 2019, the Ohio Turnpike and Infrastructure Commission (OTIC) launched a multi-phased project to not only articulate the Ohio Turnpike's long-range strategic priorities (i.e., strategy development) but to ensure that day-to-day decisions and activities align with those priorities (i.e., strategy execution). OTIC wanted to be among the...
More2021
WINNER
CATEGORY:
Customer Service & Marketing OutreachTriborough Bridge and Tunnel Authority (MTA Bridges & Tunnels)
Tolls NY Smartphone Application
This project was in collaboration with NYS Thruway Authority and the Port Authority of New York & New Jersey and Conduent Transportation.
Based upon extensive customer research the Triborough Bridge and Tunnel Authority (TBTA) recognized the need to increase self-service options for all drivers who receive tolls in the region...
More2021
WINNER
CATEGORY:
Social ResponsibilityElizabeth River Crossings OpCo, LLC (ERC)
Connecting Communities
The ERC Connecting Communities Program is our commitment to good corporate citizenship. In 2020 we promised to make meaningful contributions and cultivate community partnerships that support the health, education, and environment of residents in Portsmouth and Norfolk; the two cities that the Elizabeth River Tunnels connect. And, because of...
More2021
WINNER
CATEGORY:
TechnologyOklahoma Turnpike Authority (OTA)
OTA Fiber Development Initiative
The Oklahoma Turnpike Authority system (OTA) currently operates eleven turnpikes totaling 624.4 miles. The Gilcrease Turnpike, a 5.7-mile corridor, is currently under construction and scheduled to open in 2022. There are 97 active toll collection locations with three to be added next year. In 2015, the OTA announced "Driving Forward: Investing...
More2021
WINNER
Tampa Hillsborough Expressway Authority (THEA)
Selmon West Extension Design & Construction
The newly completed Selmon West Extension is an elevated 1.9-mile two-lane roadway located in Tampa, FL, which connects to the Selmon Expressway. The Tampa Hillsborough Expressway Authority (THEA) began construction of the $230 million project in December 2017 and completed it in April 2021.
The Selmon Extension offers drivers a choice...
More2021
WINNER
CATEGORY:
Private Sector InnovationCarma Technology Corporation
DFW TEXpress Automatic Occupancy Verification
The North Central Texas Council of Governments (NCTCOG) is the MPO (Metropolitan Planning Organization) for the Dallas/Ft. Worth metroplex, and they oversee a network of eight (8) managed lanes (www.TEXpress.com).
There are more than 120 miles of interconnected TEXpress lanes that form a network...
MoreView past winners by category
President's Awards Administration & Finance Customer Service & Marketing Outreach Social Responsibility Technology Toll Operations, Maintenance & Engineering Private Sector Inovation
2022 SUBMISSIONS
The 2022 Toll Excellence Awards submission schedule will be posted in the spring of 2022. Both Public and Private Sector IBTTA members are eligible. For questions about the Toll Excllence Awards Program, please contact Anna Ouellette.
category guidelines
Public Sector Members
(Toll Agency/Operator/Non-North American Group Members)
There are five award categories for Public Sector Members.
- Administration & Finance
- Customer Service & Marketing Outreach
- Social Responsibility
- Technology
- Toll Operations, Engineering & Maintenance
Private Sector Members
(Suppliers of products or Consulting Services to the industry)
There is one category for Private Sector Innovation Recognition Award.
Up to three (3) awards will be given to private sector members who submit a project or program that has in some way furthered the mission of IBTTA and the tolling industry. To view a description of this category, please download the Guidelines.
