About
IBTTA’s Toll Excellence Awards recognize the very best projects and programs the international tolling industry has to offer. Each year, we celebrate IBTTA toll agency/operator and private sector members whose creative, innovative, and positive programs set a new standard of excellence. By providing wide recognition for a job well done, the Toll Excellence Awards speed up the transmission of new ideas and emerging practices throughout the industry and to the driving public. The submission period is posted in the spring of each year. Winners are announced in the summer and awards are presented at the Annual Meeting & Exhibition, in the fall of the same year. The winner of the President's Award is kept under wraps until the Annual Meeting.
You must be an IBTTA member in good standing to be eligible for consideration. For questions about the Toll Excellence Awards Program, please contact Anna Ouellette.
Award Categories for Public Sector Members
(Toll Agency/Operator/Non-North American Group Members)
There are six award categories for Public Sector Members.
- Administration & Finance
- Customer Service & Marketing Outreach
- Safety (new in 2022!)
- Social Responsibility
- Technology
- Toll Operations, Engineering & Maintenance
Download Public Sector Guidelines
Award Category for Private Sector Members
(Suppliers of products or Consulting Services to the industry)
There is one category for Private Sector Members.
- Private Sector Innovation Recognition Award
Up to three (3) organizations who submit a project or program that has in some way furthered the mission of IBTTA and the tolling industry may be given an award.
MODAL_LABEL_BUTTON
MODAL_POSITION_CENTER
Congratulations to all of Our 2022 Toll Excellence Award Winners!
A special congratulations to the North Texas Tollway Authority for winning the President's Award for Excellence!
Choose a year to view the winners
Administration & Finance
2022
The E-470 Public Highway Authority
Reducing Toll Rates Despite the Pandemic
Customer Service & Marketing Outreach
2022
North Texas Tollway Authority
Humanizing the TollTag Brand
Social Responsibility
2022
Pennsylvania Turnpike Commission
MS4 Program – The Journey to Clean Water
Technology
2022
Transportation Corridor Agencies
Industry’s First App for Toll Payment, Account Establishment, Account Maintenance and Violation Resolution
Toll Operations, Maintenance & Engineering
2022
Harris County Toll Road Authority
HCTRA Vision – Creating a Ground-breaking Image Review and Verification System
Private Sector Innovation
2022
Electronic Transaction Consultants (ETC)
Developing an Account Receivable Module
Safety
2022
Indiana Toll Road (ITR Concession Company, LLC)
Creating a Wrong-Way Driver Detection and Alert System
2022
WINNER
The E-470 Public Highway Authority
Reducing Toll Rates Despite the Pandemic
Starting in January 2022, the E-470 Public Highway Authority lowered toll rates for all its customers despite the pandemic. The Authority’s debt and financial management strategy during the pandemic focused on achieving a long-standing goal of reducing and leveling the debt service profile. Throughout the pandemic, the Authority didn’t request...
More2022
WINNER
North Texas Tollway Authority
Humanizing the TollTag Brand
The North Texas Tollway Authority (NTTA) and its advertising agency, The Integer Group, developed an unusual and creative marketing campaign focused on humanizing its transponder, the TollTag, and tolling. The campaign featured a diverse cast of puppet ambassadors that emphasized a message about the value of both and presented a call to...
More2022
WINNER
Indiana Toll Road (ITR Concession Company, LLC)
Creating a Wrong-Way Driver Detection and Alert System
Between 2015 and 2018, more than 2,000 people were killed nationwide by wrong-way drivers. In Indiana, the ITR Concession Company (ITR) finds that unacceptable. In 2019, ITR reached out to trusted partners and began designing a wrong-way detection system that focused on the two overwhelming root causes of a driver entering the road in the wrong...
More2022
WINNER
Pennsylvania Turnpike Commission
MS4 Program – The Journey to Clean Water
“Responsibility Matters” is one of five core values in the PA Turnpike’s strategic plan, which emphasizes that the organization embodies “diversity, integrity, and sustainability in all our practices.” Responsibility Matters inspires and guides the Engineering Department’s decision making concerning the PA Turnpike’s Municipal Separate Storm...
More2022
WINNER
Transportation Corridor Agencies
Industry’s First App for Toll Payment, Account Establishment, Account Maintenance and Violation Resolution
In 2012, the Transportation Corridor Agencies (TCA)–operators of State Routes 73, 133, 241 and 261 in Orange County, Calif.–became the nation’s first tolling agency to offer a free app for account management. Since then, the app has become a core component of TCA’s customer service offering. The app–available for download via the App Store or...
More2022
WINNER
Harris County Toll Road Authority
HCTRA Vision – Creating a Ground-breaking Image Review and Verification System
The Harris County Toll Road Authority (HCTRA) created a ground-breaking image review and verification system that leverages Artificial Intelligence (AI) while implementing an innovative program for its staff to reach an unprecedented level of accuracy and efficiency in transaction processing. The system went live in 2019, but at that time, it...
More2022
WINNER
Electronic Transaction Consultants (ETC)
Developing an Account Receivable Module
ETC was chartered to develop and implement an integrated Accounts Receivable Management (ARM) application initially for use by Harris County Toll Road Authority (HCTRA). The ARM application was specifically designed and developed to collect on past due receivables along with the functionality to perform hearings, adjudication, and/or litigation...
MoreView past winners by category
President's Awards Administration & Finance Customer Service & Marketing Outreach Social Responsibility Technology Toll Operations, Maintenance & Engineering Private Sector InnovationSafety
