Hosted by IBTTA's Emerging Technologies Committee.
This webinar is an IBTTA Member only event.
Artificial Intelligence is rapidly transforming customer service across industries, creating new opportunities to improve efficiency, enhance customer experiences, and optimize operations. Join us for an engaging webinar featuring an expert panel of industry leaders and practitioners as they explore how AI is reshaping customer service and what it means for toll agencies.
Moderated by an experienced industry facilitator, this discussion will examine how organizations are leveraging AI to support customers, streamline service delivery, and modernize legacy systems. Panelists will share practical insights, implementation experiences, lessons learned, and strategies for successfully integrating AI into customer service operations.
Topics include:
- How AI is being used across customer service industries and the key lessons applicable to tolling
- Real-world toll agency experiences implementing AI, including successes, challenges, and strategic considerations
- Emerging trends, technologies, and advancements shaping the future of AI-powered customer service
- Approaches for modernizing and upgrading legacy customer service systems to leverage AI capabilities
Whether you are evaluating AI initiatives, planning technology upgrades, or looking to enhance customer engagement, this webinar will provide valuable insights to help guide your organization's AI journey.
